Pharmacy Technician Management Roles

POLTA DRUGSTORE ON MINNESOTA STREETYou might think that as a pharmacy technician, the only way to advance your career is to seek a doctoral degree to become a pharmacist.

But there are numerous rungs on the career ladder for pharmacy techs. “With the appropriate amount of training and experience, pharmacy technicians may be promoted to supervisory roles, may seek specialization (e.g. oncology, nuclear pharmacy), or may pursue further education and training to become a pharmacist,” states the Pharmacy Technician Information Center (a site run by the American Society of Health-System Pharmacists). “An ASHP survey of pharmacy practice managers in August 2009 revealed 56 percent of organizations offer career advancement opportunities for technicians.” This figure is probably even higher now as there are numerous professional organizations (like the ASHP, PTCB, NPTA and AAPT) working on or promoting pharmacy technician initiatives.

The Rewards

Linda Henson, CPhT and Rico Powell, CPhT were both recognized as finalists for the Pharmacy Technician Certification Board (PTCB)’s 2013 CPhT of the year. Both recipients are pharmacy technician managers. At Methodist LeBonheur Hospital in Germantown, TN, Henson oversees 30 pharmacy technicians and interns; Powell, who works for Methodist Healthcare and St. Francis Hospital in Memphis manages 42 technicians.

In an interview we conducted with Henson, she said, “The rewards of my position are to be able to coach and mentor other technicians. It is very rewarding when I have technicians who want to further their careers and I can help them achieve their goals.”

As Henson shares, playing a managerial role can be very fulfilling in terms of encouraging and fostering newer pharmacy techs. Increased income, responsibility, knowledge and expertise are also rewarding aspects of pharmacy tech administrative positions. Additionally, when the roles of pharmacy technicians are expanded, it allows pharmacists to have more time to fulfill their responsibilities, including direct patient consultation and care.

Pharmacy Tech Manager Job Description

Pharmacy technicians who advance into roles with more responsibility may assume such positions as, lead pharmacy technician or senior pharmacy technician, pharmacy technician supervisor and pharmacy technician manager.

As follows are some examples of duties performed by pharmacy technicians occupying leadership roles: (Note responsibilities depend on the workplace as well as the defined position. For example, a pharmacy technician manager would normally have more extensive, or even varied, duties compared to a lead technician.)

  • Supervising and assisting pharmacy technicians with their roles in the pharmacy
  • Answering any questions pharmacy technicians may have and assisting or performing more specialized procedures
  • Scheduling pharmacy technicians, finding replacements for techs out sick or on vacation and ensuring shift changes run smoothly.
  • Attending and conducting meetings
  • Keeping on top of phone and e-mail inquiries
  • Performing data analysis
  • Sharing updates with staff
  • Completing continued education on new procedures and technology
  • Training pharmacy technicians (and students), providing feedback and conducting performance evaluations
  • Contributing to policy changes, goal setting or making recommendations for improvements
  • Maintaining/organizing pharmacy inventory
  • Resolving billing issues
  • Completing projects assigned by more superior management
  • Monitoring and implementing quality control standards and other regulations
  • Communicating with other relevant departments, healthcare professionals, services, etc.
  • Serving on committees


Requirements for becoming a pharmacy technician lead, supervisor, manager or other administrative role depend on the exact position and employer.

But some common required or preferred qualifications include:

  • Several years or more working as a pharmacy technician.
  • CPhT certification
  • Experience in a leadership role
  • Specialized training or continued education courses that are relevant to the position
  • Some employers may prefer candidates have at least an Associate’s degree in Healthcare Management, Administration or a similar discipline.

Example Career Ladder

Linda Henson’s, CPhT, career ladder looks something like this:

Pharmacy Technician

Inventory Specialist

Lead Pharmacy Technician

Pharmacy Technician Supervisor

Pharmacy Technician Manager

“It really went from just a job to career over the years,” says Henson in her interview with “Once I transitioned into a hospital pharmacy, my opportunities for new skills and growth really expanded. I learned to mix IV admixtures including chemotherapy, order drugs and supplies, restock automated dispensing cabinets, crash carts, anesthesia trays…Basically, I gained the respect of my supervisors by going above and beyond my required duties. I was interested in expanding the role of pharmacy technicians and actively sought out opportunities for career development.” 

Other Advanced Responsibilities and Positions

“Career ladders or tiered advancement programs for technicians often have lead technicians or technician supervisors at the top rung; however, not everyone is a natural leader or supervisor,” stated Angela Cassano, PharmD, BCPS, in her Pharmacy, Purchasing & Products’ article “Expanding the Role of Pharmacy Technicians” (April 2012).

If you want to expand your pharmacy technician career, but do not want to act in a managerial role, there are still ample opportunities for advancement. For example, you can assume more specialized and rewarding positions through completing relevant training (such as through continued education courses, NPTA specialized certification programs, through a program offered by your workplace, etc).

Examples include:

  • TCT (tech-check-tech) programs
  • Medication Reconciliation
  • Compounding
  • IV/Sterile Products Admixture
  • Chemo/Oncology
  • Nuclear Pharmacy
  • Pharmacy Management/Advanced Technician
  • Quality Assurance
  • Information Systems
  • Billing

Training in such specialized areas can lead to management roles that do not necessarily involve supervising staff. Other opportunities may involve serving on committees, assisting with policy upgrades or even authoring reports and helping design business plans.

You have the potential to rise up the ranks by going after a position that directly connects to what you like most about being a pharmacy technician. If this “position” does not yet exist, but would beneficially fill a gap, why not be a pioneer?